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Return & Exchanges

We accept returns for defective, damaged, incorrect items, proven skin allergy, in accordance with the following return policy:


All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at +65 6733 7335 to speak to a Customer Service Representative and receive a return authorization number (if eligible).

  •    Customer must have purchased the item from us at www.izuskincare.com
     
  •    The item must be returned to us, in its original packaging, with all accessories, within 7 days of the date upon which we provided the item to the carrier for delivery to you.
     
  •    For defective products, the problem must be due to manufacturing defects that caused the item to be of Non merchantable quality.
     
  •    For cases of skin allergy, customer must produce a medical certificate from a qualified dermatologist stating that customer's skin allergy is caused by the use of our products.
     
  •    For defective or damaged products, we will try to replace the same item but if it is not available, customer may opt to replace with another product of the same value or receive a refund.
     
  •    Refund will be in the form of payment used for the purchase.
     
  •    The amount refunded will be the purchase price paid by customer for the returned item (which reflects the amount of any discounts, promotions or coupons that customer received), including sales tax charged with respect to the item.
     
  •    Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit customer's account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.

True Colours does NOT share inventory with any physical stores. If customer has purchased an item(s) in a retail store, customer must return the item(s) to the original counter/store.